Quick answer
Digicel is a telecommunications service provider located at Rock Farm, The Valley 2640, Anguilla, serving the local community and visitors to the island. With a Google rating of 3.6 from 30 reviews, the company presents a mixed reputation among its customers, with experiences ranging from highly positive to extremely negative. As one of the primary telecommunications providers in Anguilla, Digicel offers mobile phone services, data plans, and internet connectivity to its customers, though the quality of service appears to vary significantly depending on which location and staff members customers interact with. The company has established a presence in the telecommunications market, particularly noted for offering reasonable prices and substantial data packages, though the lack of bundled internet and cellphone plans like those found in other countries represents a notable difference in their service offerings. GUEST EXPERIENCE: Customer experiences at Digicel in Anguilla reveal a stark dichotomy in service quality, with some customers reporting excellent service and network performance while others describe frustrating encounters with staff and technical issues. Multiple reviews highlight significant problems with customer service, including long waiting times due to insufficient staffing and a single queue system that serves customers needing bill payments, phone purchases, and technical support simultaneously, creating considerable inconvenience. Several customers have expressed dissatisfaction regarding billing accuracy, with reports of agents providing incorrect payment amounts leading to service disconnections without proper notification. Conversely, positive reviews acknowledge Digicel's reasonable pricing and substantial data offerings, with some customers specifically noting the helpfulness of staff when obtaining esim cards for temporary visitors and inquiring about available internet plans.
In their own words
“My partner and I went to Digicel this morning to obtain esim cards for the duration of our stay and inquire about internet plans. They do not offer bundles for internet and cellphone plans like you'd see in other countries, but they offer lots of data. Overall, I'd recommend going with this company since prices are reasonable and the service is good.”
“They need more customer service agents and their payment machine needs to be outside for 24hr service. The long lines are exhausting. The customers who need to pay a bill, buy a phone and or has issues are being served in the sane line. That is very inconvient.”
“They disconnected us because their agents have been giving us the wrong amount whenever we go to pay, so we’ve been owing and didn’t even know. It’s like none of the workers knows what’s going on there.”
“The worst Wi-Fi service I’ve ever had no matter how much they have “tried” to fix it.”
Location
Rock Farm, The Valley 2640, Anguilla
Good to know
What type of business is Digicel?+
Digicel is listed as a telecommunications service provider in Anguilla.
Where is Digicel located?+
Digicel is located at Rock Farm, The Valley 2640, Anguilla.
What is the guest rating of Digicel?+
Digicel has a rating of 3.6/5 from 30 Google reviews.
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